Trevor Carlyon – Chairman
The Board of Change Futures Ltd is chaired by Trevor Carlyon who has a wealth of human services experience in government and community and health services.
Trevor has worked in child protection, mental health, disability services, juvenile justice and adult corrections reform and private practice consulting environments. He has been an Assistant Director- General and has served as both Chair and Director on a number of government and non-government organisation boards.
He is strongly committed to organisational partnering and has experience in award winning corporate partnerships (Franklins, Kellogg, Optus and Xstrata). He has been a judge (6 years) for the Queensland Premier’s Excellence in Public Sector Management awards, a member of the Queensland Compact Governance Committee, a Visiting Fellow at ANU, a Business Fellow at University of Queensland and has a long term interest in partnering between the public sector and NGO’s. He is currently mentoring new CEO’s and assisting agencies with alliance building and mergers.
Trevor is also the author of Working Together – A Green Paper.
Trevor is assisted and supported by:
Les has been a marketing consultant for over 30 years and has developed marketing strategies and advertising campaigns for a wide range of clients including small, medium and large businesses, state governments, industry associations and also not for profit organisations.
As well as having extensive experience in traditional advertising including television, radio, press, direct marketing and retails sales he also assists clients to market their goods and services using ‘new media’ that includes dynamic websites, online stores, email marketing, mobile apps and social media. Les is also an experienced trainer in the area of customer sales and service and has appeared as a keynote presenter and guest speaker at numerous conventions and events.
Les’s approach to marketing focuses on building genuine relationships between clients and their customers which helps to build long term customer loyalty, and in an era of increasing complexity and choice Les also encourages his clients to keep their sales and communication processes as simple and as cost effective as possible by using the latest technology but always balanced with a personal ‘human’ touch.
Darryl Fletcher is an innovative executive leader and change agent with extensive experience in the Customer Service and Contact Center Industry, Banking, Financial services and the Health sector. He has a wealth of experience in leadership, service improvement, sales and performance management. Darryl is widely recognized as an outstanding performer with proven expertise in team building and cultural development.
In 2008 Darryl was awarded the National Contact Center Manager of the Year, ATA National Awards and is a Presidents Councils Honors Nominee, General Motors (Global Awards). Having personally been a carer for a number of years, Darryl is committed to supporting those in the community who dedicate themselves to the care of others. This is consistent with his strong desire to help others, make a difference and encourage a values-driven leadership.
Julie Aganoff – Executive Director
Julie is a psychologist with extensive experience in working in the community and health sector. She has worked at executive levels in very large NGOs as well as having significant direct client experience. Her expertise lies in working with people who have been affected by abuse and trauma.
She has worked in direct service delivery, private practice, program and project management, workforce development, strategic development and managed the development and delivery of quality systems and frameworks, research and evaluation, training development and practice frameworks. Julie is a member of the Lifeline Suicide Research Foundation, has chaired national interest groups and been a member of a national board and a range of management committees, government working parties and expert reference groups.
Julie has degrees in psychology, health science and business is also a registered supervisor with AHPRA and has been training provisional psychologists for nearly 20 years.