Fees and Rebates

Fees and Rebates


Our Fees

The cost of a one (1) hour consultation (usually around 50 minutes) for Psychologists is $190 (full-fee) and $160 (reduced fee). Bulk billing is also available but these sessions may involve a wait time.

The cost of a (1) hour consultation (usually around 50 minutes) for Clinical Psychologists is $200.

The cost of a (1) hour consultation (usually around 50 minutes) for Counsellors is $80.

All fees are payable at the end of the session by cash or credit card.


Psychology sessions provided through the NDIS are $190 per hour.

Cancellation Policy

If for some reason you need to cancel or reschedule your appointment, we require at least 24-hours notice. Cancellation within 24-hours and no shows will incur a fee of 62.5% of the session cost.

These payments are processed automatically through Halaxy and will also incur a processing fee (maximum cost of 2% plus $1 per transaction). This cancellation fee is not claimable through Medicare or your private health fund. This amount will be automatically debited from your nominated debit/credit card stored on Halaxy or an invoice will be sent via email/post if this payment information has not been provided.

All outstanding cancellation fees must be paid prior to booking your next appointment. If you are experiencing financial difficulties, please speak with your practitioner or a member of our customer service team.

Medicare and Health Fund Rebates

You may be eligible for a Mental Health Care Plan which is a formal referral written by a GP, paediatrician or psychiatrist for either you or your child. Your doctor will determine your eligibility for a mental health care plan based on your symptoms. Conditions which meet criteria for a mental health care plan include depression, anxiety and adjustment issues.

This plan will provide you a rebate on the cost of the psychology service you receive. Change Futures offers bulk billing to people with a Mental Health Care Plan and a Health Card. If you would like more information, please contact reception on (07) 3857 08457.

When making the appointment with your doctor, please mention that you would like to initiate a Mental Health Care Plan, and ask for a longer consultation. If the sessions with the psychologist are for your child, please make sure you bring your child to the appointment.

The Mental Health Care Plan must be brought with you to your first appointment. The Mental Health Care Plan will enable you to claim Medicare rebates for a maximum of 10 appointments per year.

After 6 sessions, the psychologist will send a brief letter to the referring medical professional to inform them about your progress. Your GP, paediatrician or psychiatrist may like to see you or your child (if applicable) before they will renew the Mental Health Care Plan for further sessions.

The mental health care plan is only valid for 12 months from the date of referral.

You may also be able to access rebates for psychological services through your private health insurance.

For more information about Medicare rebates for psychological services please click on the link below.

Visit the Australian Psychological Society website.

Information Security

Credit and debit card information is stored safely in Halaxy, our secure client record management system. All automatic payments are protected by bank-grade security and encryption.