Bookings

Booking FAQs

How do I access psychology sessions?

1. You can get a referral from your GP (Mental Health Care Plan) to access Medicare rebated sessions. You will need to visit your GP and ask them to send the referral to Change Futures. We can receive referrals through Medical Objects (Change Futures) and you can bring the MHCP to your first session.
2. You can pay the full session fee directly out of pocket.
3. If you have Private Health Care you may be eligible for rebate, if this is covered under your plan.

What do I need to bring to my session? 

• GP Referral – Ask your GP to provide you with a printed copy
• Medicare card
• Private Health Care card (if applicable).
• Debit card (for Medicare rebate / paying for session). 

What can I expect from my first session:

• You will get a reminder by text 24-hours ahead of your appointment.
• Prior to your first session, our intake team may email you some beginning paperwork, such as a consent form and client details form. For face to face sessions, you will need to complete this at your first session so it is best to arrive 10 minutes early to get this done.  

How long do sessions last?

• Each session booking is for one (1) hour. The therapeutic session will last for around 50 minutes. This leaves 10 minutes for your practitioner to complete essential work, such as case notes, GP reports, and other communication within the session window.

Can I cancel or reschedule my appointment:

• Yes you can. However, you must cancel or reschedule at least 24-hours before the appointment. Cancellations less than 24 hours or no shows will incur a fee of 62.5% of the session cost.

How much does the session cost:

• The list of current session fees is available here.