The caring and professional staff of Change Futures support people of all ages to find positive solutions to emotional and psychological issues. We can help you to process painful past events or traumatic experiences and transform harmful habits into a resourced and healthful life now and into the future.

Booking FAQ’s


How do I access psychology sessions?

You do not need a referral to see a Psychologist, unless you want a Medicare rebate for your session. If you want the Medicare rebate you will need to get a referral (Mental Health Care Plan) from your GP and ask them to send the referral to Change Futures. Alternatively, you can bring the MHCP to your first session.

If you prefer, you can contact us directly. You can pay the full session fee out of pocket, or you may be eligible for a private health care rebate, if this is covered under your plan.

NDIS participants can also contact us directly.


What do I need to bring to my session?

• GP Referral – Ask your GP to provide you with a printed copy (if you require the Medicare rebate)

• Medicare card

• Private Health Care card (if applicable).

• Debit/Credit card


What can I expect after I have booked a session:

You will get a reminder by text 24-hours ahead of your appointment.

Prior to your first session, our intake team may email you some paperwork, such as a consent form and client details form. For face to face sessions, you will need to complete this at your first session so it is best to arrive 10 minutes early.


How long do sessions last?

Each session booking is for one (1) hour. The therapeutic session will last for around 50 minutes. This leaves 10 minutes for your practitioner to complete essential work, such as case notes, GP reports, and other communication within the session window.


Can I cancel or reschedule my appointment:

Yes you can. However, you must cancel or reschedule at least 24-hours before the appointment. Cancellations less than 24 hours or no shows will incur a fee of $80.

Fees and Rebates


Our Fees

Each session booking for psychology services is for one (1) hour. The therapeutic session will
last for around 50 minutes. This leaves 10 minutes for your psychologist to complete essential
work, such as case notes, GP reports, and other communication within the session window.
Please see the psychologist schedule of fees and counselling fees listed below.

Private psychologist fees. Referral or Mental Health Care Plan, or Mental health treatment plan.

Our private psychologist consultation fee for a one (1) hour session is $193.
The cost of a one (1) hour session for a Clinical Psychologist is $237.
The cost of a one (1) hour consultation for Counsellors is $92.
All fees are payable at the end of the session by cash or credit card.


Psychologist fees for sessions provided through the NDIS are $193 per hour.


Cancellation Policy

If for some reason you need to cancel or reschedule your appointment, we require at least 24-
hours notice. Cancellation within 24-hours and no shows will incur a fee of $80 of the session

These payments are processed automatically through Halaxy and will also incur a processing
fee (maximum cost of 2% plus $1 per transaction). This cancellation fee is not claimable
through Medicare or your private health fund. This amount will be automatically debited from
your nominated debit/credit card stored on Halaxy or an invoice will be sent via email/post if
this payment information has not been provided.

All outstanding cancellation fees must be paid prior to booking your next appointment. If you
are experiencing financial difficulties, please speak with your practitioner or a member of our
customer service team.


Medicare and Health Fund Rebates

You may be eligible for a Mental Health Care Plan which is a formal referral written by a GP,
paediatrician or psychiatrist for either you or your child. Your doctor will determine your
eligibility for a mental health treatment plan based on your symptoms. Symptoms which meet
criteria for a mental health care plan include depression, anxiety, and adjustment issues,
among others.

Medicare rebates vary from $93.35 for a registered psychologist to $137.05 for a clinical

When making the appointment with your doctor, please mention that you would like to initiate
a Mental Health Care Plan with a psychologist, and ask for a longer consultation.

The Mental Health Care Plan must be brought with you to your first appointment. A Medicare
rebate is not available unless you have a Mental Health Care Plan. The Plan will enable you to
claim a Medicare rebate for a maximum of 10 appointments per year.

After 6 sessions, the psychologist will send a brief letter to the referring medical professional
to inform them about your progress. Your GP, paediatrician or psychiatrist will need to see you
or your child (if applicable) before they will renew the Mental Health Care Plan for further

The mental health care plan is only valid for 12 months from the date of referral.


Private Health Fund Rebates

You may also be able to access rebates for psychology services through your private health

If you have private health insurance you will need to consult with your insurer to determine
the private health fund rebates that you are eligible for when paying psychologist consultation
fees, as Change Futures cannot offer a guide on your health fund rebates. Your options will
vary depending on your level of cover. You can visit the Australian Psychological Society site,
which will offer some information on health fund rebates offered for psychologist fees.

You cannot obtain a health fund rebate AND a Medicare rebate for the same session.

Our Locations

Office Hours: 9:00am till 5:00pm Monday to Friday.
Appointments may be available outside these hours.

Gordon Park

71 Khartoum Street, Gordon Park
QLD, 4031


Unit 7, 609 Robinson Rd West, Aspley
QLD, 4034


Level 1, 2-14 Murrajong Rd, Springwood
QLD, 4127


Level 4, 2 Ocean Street, Maroochydore
QLD, 4558


Shop 7 / 164 Molesworth Street, Lismore
NSW, 2480

Tweed Heads

Shop 2, 7/117 Wharf Street, Tweed Heads
NSW, 2485